Twig AI

Twig AI

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What is Twig AI?

Twig AI is an AI-powered co-pilot for customer support teams that automates responses, assists agents in real time, and improves ticket resolution speed. By learning from past conversations and knowledge bases, Twig AI delivers accurate, context-aware suggestions to reduce agent workload and enhance customer experience.

Key Features

• AI Agent Assist: Suggests responses in real time to agents

• Knowledge Base Integration: Trains on your existing support documentation

• Automated Replies: Handles common, repetitive customer queries

• Context-Aware Suggestions: Maintains conversation history and context

• Helpdesk Integration: Works with popular platforms like Zendesk and Intercom

• Analytics & Insights: Track performance, identify gaps, and optimize workflows

• Multi-Language Support: Serve a global customer base

Who is Using Twig AI?

• Customer support teams: Improving agent efficiency and response quality

• E-commerce businesses: Reducing ticket resolution times

• SaaS companies: Providing consistent, scalable support

• Enterprises: Enhancing support without growing headcount

• BPOs & Agencies: Delivering AI-augmented customer service solutions

Pricing

• Custom Pricing: Tailored plans based on team size, usage, and integrations

Visit twig.so to request a demo and see detailed pricing options.

What Makes Twig AI Unique?

Twig AI stands out with its agent-first design that improves human efficiency rather than replacing it outright. By offering context-aware suggestions, deep knowledge base integration, and seamless helpdesk compatibility, it empowers teams to deliver faster, more accurate support at scale.

How We Rated It

• Ease of Use: 4.7/5

• Agent Assistance Features: 4.8/5

• Integration Options: 4.7/5

• Context & Memory Handling: 4.8/5

• Analytics & Reporting: 4.6/5

• Value for Money: 4.6/5

• Overall Score: 4.7/5